Introduction

Welcome to Lotus365 India. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services. Our commitment to your privacy is of utmost importance, and we are dedicated to safeguarding your personal data. Please read this policy carefully to understand our practices and how your information is handled.

1. Information We Collect

1.1. Personal Information

We may collect personal information such as your name, date of birth, contact details, address, and identification documents when you register for an account. This information is necessary for account creation and verification, as well as for compliance with legal and regulatory requirements.

1.2. Financial Information

To facilitate transactions and payments, we collect financial information such as credit/debit card details, bank account information, and payment history. This data is securely processed and used to ensure smooth financial transactions on our platform.

1.3. Technical Information

We automatically collect information about your device and internet usage. This may include your IP address, browser type, operating system, and pages visited on our website. This information helps us improve our website, tailor it to user preferences, and enhance security.

1.4. Cookies and Similar Technologies

We utilize cookies and similar technologies to enhance your experience on our platform. These technologies allow us to analyze usage patterns, customize content, and optimize advertisements. You have the option to manage your cookie preferences through your browser settings.

2. How We Use Your Information

2.1. Providing Services

We use your information to provide you with our services. This includes managing your account, processing bets, providing customer support, and personalizing your experience on our platform. We may also use this data to notify you of updates and changes to our services.

2.2. Communications

With your consent, we may use your information to send you updates, newsletters, promotional materials, and information about our services. You can opt out of receiving these communications at any time by following the provided instructions.

2.3. Improvement and Analysis

We analyze user behavior and feedback to continuously improve our services. This analysis helps us enhance our website, identify areas for improvement, and implement security measures to protect your data.

3. Sharing and Disclosure

3.1. Authorized Third Parties

We may share your information with trusted third parties who assist us in operating our website, processing transactions, or providing services to you. These third parties are contractually obligated to maintain the confidentiality and security of your data.

3.2. Legal Obligations

We may disclose your information if required by law, court order, or other legal processes. This includes sharing information with law enforcement authorities to comply with legal obligations and protect against misuse or unauthorized activities.

3.3. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will take steps to ensure the continued protection and appropriate use of your data in such circumstances.

4. Security Measures

4.1. Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure access controls, and regular security audits.

4.2. Data Retention

We retain your personal information as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. When no longer needed, your data will be securely deleted or anonymized.

5. Your Rights and Choices

5.1. Access and Correction

You have the right to access, correct, or update your personal information. If you wish to exercise these rights or request information about the data we hold, please contact us.

5.2. Account Deletion

You can request the deletion of your account and associated personal information. However, some information may be retained for legal or operational purposes.

5.3. Opting Out

You can opt out of receiving promotional communications from us by following the instructions provided in the communication. Opting out does not affect essential service-related communications.

6. International Data Transfers

6.1. Data Storage

Your information may be transferred and stored in locations outside your jurisdiction, including countries with different data protection laws. We take appropriate measures to ensure the security and confidentiality of your data during international transfers.

6.2. Data Protection

We adhere to relevant data protection laws and standards to safeguard your information during international transfers. This includes using standard contractual clauses or other approved mechanisms to ensure data security.

7. Children’s Privacy

Our services are not intended for individuals under the legal gambling age in their jurisdiction. We do not knowingly collect or maintain personal information from minors. If you believe a minor has provided us with their information, please contact us to have it removed.

8. Changes to this Privacy Policy

We reserve the right to update and modify this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes through our website and may seek your consent if required by law.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, or if you need to contact us for any reason related to your privacy, please reach out to us. We are here to assist you and address any privacy-related issues.